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Privacy Policy

Transport for the North is made up of several partner agencies (further details available from the “About” page of this website). This website and the data collected through it is managed by Transport for Greater Manchester.

Transport for Greater Manchester (“TfGM”, and references to “we”, “our” and “us” shall be construed accordingly) is committed to protecting and respecting your Privacy.

TfGM will sometimes need to collect your personal information so that we can provide you with the full range of our services and carry out our statutory functions. This Privacy Policy (together with other documents referred to in it) outlines our obligations and your rights under the Data Protection Act 1998, which regulates the use of personal information by all private and public sector organisations.

For the purposes of the Data Protection Act 1998 (the Act), the data controller is: Transport for Greater Manchester of 2 Piccadilly Place, Manchester M1 3BG.

Please read the Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting www.tfn.com or by providing us with information, you are accepting and consenting to the collection, use and disclosure of your information under the terms of this policy.

INFORMATION WE MAY COLLECT FROM YOU

We will only request and collect information which is necessary or reasonable in order to provide you with your requested services and to improve the services that we provide. We may collect and process the following data about you:

USES MADE OF THE INFORMATION

TfGM and our service providers may use personal information held about you in the following ways:

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed (with your express consent where required and without limitation) by our staff, business partners and carefully selected third parties in the course of providing services. These third party service providers may include (but are not limited to) transport operators in the region and those that administer and provide ticketing and information services. We may also share information in aggregate with our business partners and service providers, where personally identifiable information is removed, for marketing and strategic development to improve and support our business. TfGM will not share or distribute any of the information you provide to us to unaffiliated third parties without receiving your consent, unless required to do so by Law.

We may disclose your personal information to third parties:

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please refer to our cookie policy.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers or those of our data processors. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of data via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time, if you have previously given consent, by contacting us at Transport for Greater Manchester, 2 Piccadilly Place, Manchester M1 3BG OR data.protection@tfgm.com

THIRD-PARTY SITES

Our website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act, and requires you to request access in writing. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Details about how to request your personal information can be found on our Data Protection webpage.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

This Privacy Policy was last updated on 23 June 2015.

CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to: Transport for Greater Manchester, 2 Piccadilly Place, Manchester M1 3BG or email data.protection@tfgm.com